Privacy Policy & Terms of Use

Last updated: April 29, 2026

1. Who We Are

This website is operated by Olesya Sokolova, REALTOR®, serving clients in Ottawa, Ontario and surrounding areas through Make Ottawa Your Home.

The website provides real estate information, neighbourhood guides, buying and selling resources, market-related content, and ways to contact us about real estate services.

In this policy, “we,” “us,” and “our” refer to Olesya Sokolova, REALTOR® and Make Ottawa Your Home. “You” refers to any visitor, user, client, prospective client, or person who interacts with this website or our services.

2. Personal Information We Collect

We collect personal information only for reasonable business purposes related to providing real estate information, responding to inquiries, managing client relationships, improving the website, and offering relevant real estate services.

Information You Provide Directly

When you fill out a form, book a consultation, request information, or contact us, we may collect:

• Your name
• Email address
• Phone number
• Property address, if you request a home evaluation or selling advice
• Buying, selling, investing, or relocation preferences
• Budget, timeline, preferred neighbourhoods, or property criteria
• Any message or information you choose to submit

Communication Information

If you communicate with us by email, phone, SMS, website form, social media, or other electronic methods, we may keep records of those communications. This may include message content, contact details, timestamps, communication history, and notes related to your inquiry or client file.

Website and Technical Information

When you visit the website, certain technical information may be collected automatically through cookies, analytics tools, hosting systems, or similar technologies. This may include:

• IP address
• Browser type and device type
• Pages visited
• Time spent on pages
• Referral source
• General location information, such as city or region
• Website interactions, such as form submissions or button clicks

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to your inquiries
• To provide real estate guidance or services
• To book consultations, showings, or follow-up calls
• To prepare home evaluations or market-related information
• To help match buyers with relevant neighbourhoods or property options
• To manage client relationships through CRM tools
• To send follow-up communications where permitted by law
• To improve website performance, content, and user experience
• To protect the security of the website and our business
• To comply with legal, regulatory, professional, or brokerage obligations

4. Consent

By submitting your information through this website or contacting us directly, you consent to the collection, use, and disclosure of your personal information for the purposes described in this policy.

You may withdraw your consent at any time, subject to legal, contractual, or professional obligations. If you withdraw consent, we may not be able to provide certain services or respond fully to your request.

5. Email, SMS, and Marketing Communications

If you request information, submit a form, or otherwise provide your contact details, we may contact you by email, phone, or SMS regarding your inquiry, real estate goals, requested service, or related follow-up.

We may also send marketing or educational real estate communications if you have provided consent or if otherwise permitted by Canadian law.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email. For SMS messages, you may opt out by replying “STOP” or by contacting us directly.

We will not continue sending marketing communications after you unsubscribe, except for necessary service-related or transaction-related communications.

6. Cookies and Analytics

This website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the website, improve page performance, measure marketing effectiveness, and enhance user experience.

Cookies may help us understand which pages are visited, how users navigate the website, and which content is most useful. You can adjust your browser settings to block or delete cookies, but some website features may not function properly if cookies are disabled.

7. CRM and Lead Management Tools

We may use customer relationship management tools, email systems, scheduling tools, form plugins, website platforms, hosting providers, or other service providers to manage inquiries and client communications.

These tools may process your information only as needed to support our website, communications, marketing, client service, or real estate business operations.

8. Use of Artificial Intelligence

We may use artificial intelligence tools to help draft content, organize inquiries, prepare communication templates, summarize information, improve website content, or support administrative workflows.

AI-assisted content or communication is used as a support tool and does not replace professional judgment, human review, or independent verification. Real estate decisions should be based on verified information, professional advice, and your personal circumstances.

We do not intentionally use AI tools to make legally binding decisions about you without human review.

9. When We Share Personal Information

We do not sell your personal information.

We may share personal information only where reasonably necessary, including with:

• Brokerage, administrative, or transaction support personnel
• Real estate professionals involved in a transaction
• Lawyers, mortgage professionals, inspectors, stagers, photographers, or other professionals you ask us to coordinate with
• Website hosting, CRM, email, scheduling, analytics, or technology service providers
• Regulators, courts, government authorities, or professional bodies where required by law
• Advisors such as accountants, lawyers, insurers, or business consultants

We only share the information reasonably necessary for the purpose involved.

10. Real Estate Information Disclaimer

The information on this website is provided for general informational purposes only. It should not be treated as legal, financial, mortgage, tax, investment, or professional advice.

Real estate markets change, and information such as prices, availability, neighbourhood trends, property values, interest rates, taxes, and regulations may change without notice.

Before making a real estate decision, you should verify all important information and consult the appropriate qualified professionals.

11. Property Listings, Market Data, and Third-Party Information

This website may refer to property listings, market information, neighbourhood data, school information, public resources, third-party websites, or other external sources.

We try to provide accurate and helpful information, but we do not guarantee that all third-party information is complete, accurate, current, or suitable for your specific needs.

External links are provided for convenience only. We are not responsible for the content, privacy practices, or accuracy of third-party websites.

12. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.

However, no website, email system, CRM, or internet transmission is completely secure. You should avoid submitting sensitive information through website forms unless necessary.

13. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and meet professional or brokerage requirements.

14. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, ask for corrections, withdraw consent, unsubscribe from marketing communications, or ask questions about how your information is handled.

To make a privacy request, contact us using the contact information below.

15. Terms of Use

By using this website, you agree to use it only for lawful purposes and in a way that does not interfere with the website, its security, or other users.

You agree not to:

• Attempt to damage, disrupt, or gain unauthorized access to the website
• Copy or misuse website content without permission
• Submit false, misleading, or unlawful information
• Use the website for spam, scraping, automated harvesting, or abusive activity

16. Intellectual Property

Website content, including text, images, layouts, branding, graphics, guides, and page structure, is owned by or licensed to Make Ottawa Your Home unless otherwise stated.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, or reuse website content for commercial purposes without written permission.

17. Limitation of Liability

This website is provided on an “as is” and “as available” basis. We do not guarantee that the website will always be available, error-free, secure, or fully up to date.

To the maximum extent permitted by law, we are not liable for any loss, damage, cost, or claim arising from your use of this website, reliance on website content, third-party links, technical issues, or unauthorized access beyond our reasonable control.

18. Governing Law

These Privacy Policy and Terms of Use are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

19. Changes to This Policy

We may update this Privacy Policy and Terms of Use from time to time. The updated version will be posted on this page with a revised “Last updated” date.

20. Contact Information

This page is intended as a practical website privacy and terms template. It should be reviewed by a qualified legal professional before publication.